HS2 - Accessibility Hub - Falcons & Allies

HS2 - Accessibilty awareness
Increasing accessibility awareness to staff and suppliers

Background

Increasing accessibility awareness to staff and suppliers

In addition to my role as ‘Lead Service Designer’ I took on the responsibility to champion Digital Accessibility at HS2. I saw examples of content and applications being produced internally and externally that weren’t inclusive, so created a strong foundation to build awareness, which resulted in a nomination and winning an RIDI award.

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Skills

Service Design
Digital Accessibility
Content Marketing
User Research
User Experience
SharePoint Design and Build

Deliverables

I produced an ‘Accessibility Hub’, which collated tools, resources and allowed users one-click access to request assistive technology or software.
I created an ‘Accessibility pledge’ which was a set of eight rules to make online presentations and meetings accessible for all.
I held regular business wide sessions to discuss Digital Accessibility to promote standards and practices alongside drop-in sessions to help users with content supported by an internal Podcast.
I established an ‘Accessibility Working Group’ to discuss latest technology, support and also test software and applications.
Simplified the process to request assistive technology.
I designed and collated a suite of learning material delivered through Teams.

Outcomes

Increased accessibility awareness to staff and suppliers

Presented multiple sessions across the business raising profile.
Instilled Digital Accessibility training as a part of a users onboarding process which increased awareness and set exemplary standards for users producing documents.
Suppliers were held more accountable to ensure what they were providing was accessible and had the resources needed to guide them.
Set up an internal group for testing digital products.
Was also involved with consultancy around stations and ensuring our trains were accessible.