This is a collection of projects i’ve produced whilst at HS2. I joined back in 2016 in a Digital Design/UX/UI role then transitioned through to Service design to allow me to broaden my perspective and impact. While the UX role focused on enhancing individual touch-points, service design addresses the entire end-to-end experience, considering systems, processes, and stakeholder needs. This shift enabled me to tackle more complex challenges, integrate strategic thinking, and create cohesive solutions that benefit both users and the organisation.

It also deepened my ability to collaborate across disciplines, aligning business objectives with user-centered principles for maximum value.